Privacy Policy

BYD Pine Avenue is operated by BYD Pine Avenue, the authorised BYD dealer in Lahore, Pakistan. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By using the site you acknowledge that you have read and understood this policy.

We collect information you voluntarily provide to us as well as information automatically collected when you use our website.

We collect your CNIC (Computerised National Identity Card) number when you submit a test-drive booking or vehicle configurator enquiry. This is used solely to verify your identity and comply with our dealership record-keeping requirements. We do not collect financial account details, health information, or biometric data through this website.

We use the information we collect for the following purposes:

• To respond to enquiries - processing your contact form submissions and following up with you directly.
• To arrange test drives - scheduling your appointment and sending confirmation details.
• To process vehicle interest bookings - recording your configurator selections so our team can follow up with a personalised quote.
• To verify identity - collecting your CNIC number to confirm eligibility for test drives and to meet our dealership record-keeping obligations.
• To process career applications - reviewing submitted CVs and cover letters, and contacting applicants regarding open or future positions at BYD Pine Avenue.
• To protect our services - using Google reCAPTCHA v3 to prevent automated bot submissions on our forms.
• To improve our website - analysing aggregated usage data to understand how visitors interact with our content.
• To send marketing communications - only where you have given consent, such as news about new BYD models or promotional events.

We process your personal data on the following legal bases:

• Contractual necessity - processing required to fulfil a test-drive appointment or booking request you have submitted.
• Consent - for marketing communications and non-essential cookies, which you may withdraw at any time.
• Legitimate interests - operating and securing our website, preventing fraud, and improving our services, provided these interests are not overridden by your rights.
• Legal obligation - where we are required by applicable law to process or retain data.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• BYD Auto Co., Ltd. and its regional distributors - for the purpose of warranty registration, product improvement programmes, and authorised dealer communications, subject to their own privacy policies.
• Service providers - trusted third-party processors including AWS (DynamoDB data storage, S3 media storage, Secrets Manager, Simple Email Service for transactional confirmation emails), Google (reCAPTCHA v3, Google Analytics 4, Google Tag Manager), and Microsoft (Clarity behavioural analytics, heatmaps, and session replay) who operate under strict data processing agreements and may not use your data for their own purposes.
• Legal requirements - where disclosure is required by law, court order, or government authority.
• Business transfers - in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity under equivalent privacy protections.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact and enquiry records - up to 2 years from last interaction.
• Test-drive and booking records - up to 3 years for business and audit purposes.
• Marketing consent records - until you withdraw consent or 3 years from last engagement, whichever comes first.
• Website analytics data - aggregated and anonymised after 26 months.
• Career application records (including uploaded CV files) - up to 12 months from submission, after which they are permanently deleted unless you are progressed to an active hiring process.

When data is no longer needed, we securely delete or anonymise it.

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Access - request a copy of the personal data we hold about you.
• Correction - ask us to correct inaccurate or incomplete data.
• Erasure - request deletion of your data where there is no legitimate reason for continued processing.
• Restriction - ask us to limit how we use your data while a dispute is resolved.
• Portability - receive your data in a structured, machine-readable format.
• Objection - object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent - where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@bydpineavenue.com. We will respond within 30 days.

We use cookies and similar technologies to operate and improve this website. For full details on the types of cookies we use, how to manage them, and your consent options, please see our Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• HTTPS encryption for all data transmitted between your browser and our servers.
• AWS infrastructure with access controls, encrypted storage, and audit logging.
• Signed, time-limited URLs for access to private media assets.
• Google reCAPTCHA v3 to protect forms from automated abuse.

While we take all reasonable steps to protect your data, no transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to or from our website.

This website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

Our website may contain links to third-party websites, including BYD global and regional sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact: